Sign In

Leanne Dickie Chester, RMT

Appointment Policy

respecting each other's time

Missed Appointments

When you book an appointment with us, that time is set aside for you - and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.

Please understand that missed appointments prevent us from catering to other clients.

That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked. Please be advised, payment must be made before any future appointments can be accommodated. Insurance provider's will not pay for missed appointments, payment can be sent to



In the event that you are unable to keep your scheduled appointment with us, please contact us by phone, text message or email at least 24 hours prior to your appointment. If you do not reach us, please leave a message on our voice-mail system. If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied.




      We recognize that there are some circumstances that are out of your control, and so your healthcare provider may make an exception to the above policies on those rare occasions.